Amazon Connect Contact Lens
Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts. Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide .
Description supplied by the publisher; it is a claim, not verified evidence.
- Name
- apisguru:amazonaws.com:connect-contact-lens
- Listed in
- APIs.guru
- Publisher
- amazonaws.com
- Latest version
- 2020-08-21
- Published
- 2021-01-15
- Evidence
- Listed only, not analyzed yet
What a full analysis of Amazon Connect Contact Lens checks
Not checked yet. About 60 tools are analyzed every hour; each check links to its source when it runs:
- Publisher identity: not checked yet
- Repository ownership: not checked yet
- Organization verification: not checked yet
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- Source availability: not checked yet
- Version evidence: not checked yet
- Known vulnerabilities: not checked yet
- Install scripts: not checked yet
- Maintenance: not checked yet
- License: not checked yet
Before you install it
- Open the repository and confirm the account is the one you expect: look-alike names are common.
- Read what it asks for: files, accounts, network access and credentials it needs.
- Prefer a version from a verified publisher when one exists.